Introduction
Your privacy and the privacy of your personal information are very important to the West Coast Eagles.
The West Coast Eagles Football Club’s Privacy Policy is based on the National Privacy Principles (NPP’s) in the Privacy Act and governs how the West Coast Eagles Football Club handles the personal information it collects, uses, discloses and stores.
Our people will always be honest and open in their dealings with you and will only collect information that is necessary for us to deliver the best possible products and services.
Any personal information that we do collect, we keep strictly confidential and it can only be accessed by authorised staff within the West Coast Eagles and our related and subsidiary companies. From December 21, 2001, most private sector organisations in Australia, must by law comply with the National Privacy Principles subject to the Privacy Act 1988 (Cth) ("NPPs").
Our organisation respects the right of individuals to access their own personal information and their right to choose not to receive promotional or marketing material.
The West Coast Eagles agents, contractors and other third parties, who need your personal information to provide a legitimate product or service, are bound by terms in their contracts to ensure your personal information remains protected at all times.
Collecting personal information about you
The kinds of personal information we hold:
We only collect personal information that is necessary for us to perform our functions.
The kinds of personal information we collect and hold will depend upon the services you request from us. It may include information you give us when you request a product or service from us. This information will include your name, address and contact details, and details any communications between us and you.
We also collect some information from you when you use our website, www.westcoasteagles.com.au. Your use of the facilities and purchase of products/services available through our website will determine the amount and type of information which we collect about you.
The only personal information which we collect about you when you use our website is what you tell us about yourself or information you provide to us when you send us an email. We may record your email address if you send us an email.
If you provide us or have provided us with your email address or other personal contact details, we may send information to you. We may use an "email management system" to automate the management and dispatch of these emails.
Our use of cookies
When you visit our website, our server attaches a small data file called a "cookie" to your computer's memory.
Cookies are pieces of information that may be transferred to your computer's memory when you visit a website for record keeping purposes. Most Web browsers are set to accept cookies. However, if you do not wish to receive any cookies you may set your Web browser to refuse cookies. We use cookies to provide us with aggregate (anonymous) information on how people use our website and to help us to know what they find interesting and useful on our website. We do not link this information back to your identity or other information that you have provided to us. We do not store any information that identifies you inside cookies.
Collection of anonymous information.
As most websites do, our service provider may track usage patterns on our website on an anonymous aggregate basis. Your identity cannot reasonably be ascertained from this information. Each time you visit our website a web server makes a record of your visit. Specifically, it records your:
Ø Internet Provider
Ø Date and time of your visit
Ø Pages accessed and the documents downloaded
Ø Search items entered
Ø Referring URLs (universal locators)
The West Coast Eagles do not sell personal information.
Why do we collect personal information?
The personal information collected about you is used by us to:
Ø ensure that you don’t receive correspondence that you have advised us you do not wish to receive
Ø determine whether the information that we send to you is suitable for your interests, information needs and profile
Ø ensure that the email address that you have provided to us is still operational
Ø determine whether emails that we send to you are received by you
Ø update a request that you make to us to unsubscribe from a publication that we send to you
Ø review the effectiveness and relevance of our emails to you by collecting other statistical information
The West Coast Eagles collects personal information about you for the purpose of providing you with the product or service of your choice and the ongoing administration and management of that product or service.
The personal information that we need varies from product to product. If you wish to know more general details about the personal information that we collect for a particular product, please speak with a staff member by calling (08) 9381 1111 or emailing finance@wce.com.au. How do we collect this information?
We only collect personal information by legitimate means. We normally collect personal information directly from you over the phone, face-to-face, through the mail or electronically over the internet or email.
However, in some circumstances, such as when a membership is purchased as a gift, we collect personal information from a third party. This may include friends and relatives.
What if you choose not to provide us with this information?
In general, the nature of our business means that, if you do not provide us with the personal information we need, we will be unable to administer and manage the product or service that you wish to purchase. We will also be unable to assess your application, where one is required. We will advise you if your failure to provide personal information may jeopardise your purchase or the information you receive.
To whom could we disclose your personal information?
In the course of administering and managing the product or service you have purchased, including for marketing and promotional purposes, we may disclose some of your personal information to other people or organisations. This may include entities associated with us or that operate under the West Coast Eagles brand, agents, contractors, organisations with whom we have an alliance or arrangements, and other third parties such as contracted service providers. This will depend on the particular product or service that you have purchased and various other circumstances.
The West Coast Eagles may disclose your personal details to market research companies to gather independent feedback from you about the performance of the West Coast Eagles, our contractors and our products and services.
The West Coast Eagles ensures that your personal information is safely archived, if archival is necessary, and securely destroyed by using the services of professional archival and document management companies.
The organisations, that we may disclose your personal information to, are subject to strict guidelines on how they use your personal information and are bound by specific confidentiality agreements.
Data Quality
The club will take reasonable steps to make sure that the personal information it collects, uses or discloses is accurate, complete and up to date.
Data Security
The club will take reasonable steps to protect the personal information it holds from misuse and loss and from unauthorised access, modification or disclosure. Upon request, before supplying any personal information to you, the club will be satisfied as to your identity (for example by asking to see your drivers licence).
Can you get access to your personal information?
Generally, you have the right to know all the personal information we hold about you. You can request access to view this information by:
Ø Calling (08) 9381 1111. We will ask you questions so that we can identify you over the phone.
Ø Writing to West Coast Eagles, PO Box 508, Perth WA 6904 and providing us with details of what you would like to know or see.
Why would we not give you access to your personal information?
In some circumstances we may not allow you access to some of the personal information we hold about you and if this occurs, we will write to you to explain our reasons for denying you access.
Some examples of when you might be denied access are if:
Ø access will pose a threat to the life or health of anyone;
Ø access would have an unreasonable impact on other people's privacy;
Ø information relates to anticipated or existing legal proceedings;
Ø giving access would be unlawful.
What can you do if you have a complaint?
If you believe that there has been a breach of privacy or you do not agree with a decision we have made about your access to personal information, you can make a complaint and we will endeavour to resolve it. You can provide the details of your complaint either verbally or in writing.
When we receive your complaint, we will ensure that it is handled by the most appropriate person. This person will review your complaint, consider the facts and will provide a response as soon as possible.
If the matter cannot be resolved to your satisfaction, it will be referred to the relevant Manager.
At every stage of the process we will make sure that you are advised about the progress of your complaint.
What if this Privacy Policy is amended?
This Privacy Policy may be amended by us from time to time and if we amend this Privacy Policy we will post the changes on this website, make copies available to you on request, so that you understand what information we collect, how it will be used and to whom it will be disclosed.
Contact Details
Should you have any queries or concerns regarding this policy statement or the collection of your personal information please contact:
West Coast Eagles
Attn: Commercial Manager
PO Box 508
SUBIACO WA 6904
WebMail
My BigPond